Last Updated: October 13, 2026
BazarBL (“we”, “our”, or “us”) operates the website https://bazarbl.com and the BazarBL mobile application (collectively, the “Platform”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our mobile application. By accessing or using BazarBL, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide, maintain, and improve our e-commerce services, process orders, and deliver products to your address.
A. Personal Information You Provide Directly
- Account & Contact Data: Name, mobile phone number, email address, and account password when you register or log in.
- Order & Delivery Data: Full recipient name, delivery street address, city, district/division, and alternate contact numbers.
- Customer Support: Information provided during inquiries, return requests, complaints, or feedback.
B. Payment Information
- We support payment methods such as Cash on Delivery (COD) and third-party mobile financial/digital payment gateways (such as bKash, Nagad, or credit/debit cards).
- Important: We do not collect or store sensitive payment card details or PINs on our servers. All digital transactions are handled directly by licensed third-party payment processors.
C. Information Collected Automatically
- Device & Hardware Information: Device model, operating system version, unique device identifiers, network carrier, and internet protocol (IP) address.
- App Usage & Diagnostics: Crash logs, performance metrics, and feature interaction data to fix technical issues and improve stability.
2. How We Use Your Information
We process user data strictly for legitimate operational purposes:
- Order Fulfillment: Processing orders, packing items, and dispatching deliveries to your location.
- Account Administration: Managing user registration, authentication, and order history.
- Communication: Sending SMS, push notifications, or emails regarding order status, tracking, confirmations, and security alerts.
- Fraud Prevention & Security: Detecting fraudulent transactions, unauthorized account access, and policy violations.
- Service Enhancement: Analyzing crash reports and browsing trends to optimize application performance.
3. How We Share and Disclose Your Information
We never sell, trade, or rent your personal information to third parties. We only share necessary data with trusted third parties under strict confidentiality obligations:
- Logistics & Delivery Partners: We share your name, phone number, and delivery address with courier services to complete doorstep delivery.
- Payment Gateways: Necessary transaction details are shared with verified financial payment providers to process authorized transactions.
- Technical Infrastructure Providers: Cloud hosting, SMS gateway providers, and crash analytics services (such as Google Play Services / Firebase).
- Legal Requirements: When required by applicable law, court order, or governmental authorities to comply with legal processes or protect vital legal rights.
4. Data Security
We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or misuse. All communications between the app and our servers are encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
However, please note that no method of electronic storage or internet transmission is 100% secure.
5. Data Retention and Account Deletion
A. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., maintaining order records for warranty, accounting, and tax compliance).
B. Account & Data Deletion Requests
You have the right to request the deletion of your account and associated personal data at any time:
- Via Email: Send a deletion request to support@bazarbl.com or emargewebstudios@gmail.com from your registered email address.
- Via Contact Form: Submit an account deletion request through our official contact page at https://bazarbl.com/contact.
Upon receiving your verified request, we will permanently delete or anonymize your personal information within 30 days, retaining only minimal records required by applicable statutory laws.
6. Children’s Privacy
Our services are directed at a general commercial audience capable of entering into binding contracts. We do not knowingly collect personally identifiable information from children under the age of 13. If you believe a child has provided us with personal information without parental consent, please contact us immediately, and we will promptly delete such data.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any updates will become effective immediately upon posting to this URL with an updated “Last Updated” date. We encourage you to review this page periodically.
8. Contact Information
If you have questions, feedback, or data privacy requests, please contact us:
- Website: https://bazarbl.com
- Platform Name: BazarBL
- Support Email: emargewebstudios@gmail.com
- Physical Location: Dhaka, Bangladesh